Explore our frequently asked questions from our support center

• How can I run an on-demand shop in CI?
• What is a high / median / low comp-set ?
• How can I download a report from CI?
• How can I track my guest evolution history?
• What is Market Visibility history?
• How can I filter the reports to show me the lowest B&B rates?
• Can I change my comp-set in CI?
• What is my default PoS and how can I change it?
• Why am I not receiving the scheduled reports in my email?
• How does FornovaCI classify different room types?
• Visibility page: What do we mean by No data / NA and Out of range?
• Deciding your hotels Comp-set
• How do we calculate your CI score?